RETURNS

How do I return my item?

We know what it’s like to purchase something and then regret the decision. If you have just purchased an order and changed your mind, then contact us immediately at 0433659358. We can’t make any guarantees, but we will always do our best.

Unfortunately, we cannot accept personalised gifts for return. All our products are personalised especially for you, (that’s why you love us), and once an order has gone into production, it then becomes non refundable.

It goes without saying that if items are faulty or damaged, we can assist in arranging a replacement.

Please contact one of our customer support heroes at 0433659358. We really are a professional bunch!

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My order has arrived, and it's broken!

We know how important it is for your items to be in perfect condition. Please send our Customer Support the details of the damaged item and we can work on getting a replacement sent out to you as soon as possible.

Please give us a call on 0433659358, or alternatively, email us at info@customperfect.com.au

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My order has arrived, and there’s a spelling mistake!

We know how important it is for the personalisation to be spelt correctly, and we are sorry there is a spelling mistake. If the product has come from our factory, there will be a delivery note. Please check the delivery note to see what characters you entered at the time of order.

Our personalised gifts are tailor-made for you, so our machines will print the same exact message that you entered when ordering. We, therefore, advise you to double check any names and messages for potential spelling mistakes. If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process.

Please contact us so we can check your order and see what you entered.

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I’ve decided to cancel my order, what should I do?

Time is of the essence here. Please call our customer care team immediately, and we will try to cancel your order before it is sent to our production team.

Call or text us at 0433659358.

If you have made an order over the weekend, then please email us at info@customeperfect.com.au. Unfortunately, once an order has been received by our production team, we cannot cancel it.